KB: Performing an operation in Virtual Machine Manager fails with error 801

Here’s a KB we just published that talks about an issue where performing an operation on a VM in System Center 2012 Virtual Machine Manager fails with error 801:

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Symptoms

When performing any operation on a virtual machine (VM) in System Center 2012 Virtual Machine Manager (VMM), the job fails with the following error:
VMM cannot find the Virtual hard disk object' error 801

Cause

This can occur if VMM has orphaned records in the database showing snapshots that no longer exist.

Resolution

To resolve this issue, remove the orphaned objects from the database by following the steps below.

1. Stop the System Center Virtual Machine Manager service on the VMM 2012 server.
2. Back up the Virtual Manager database.
3. Open SQL Management Studio and run the following script on the VMM database:

BEGIN TRANSACTION T1

DECLARE custom_cursor CURSOR FOR
SELECT VHDId, VDriveId from
dbo.tbl_WLC_VDrive WHERE [VHDId] NOT IN
(SELECT VHDId from dbo.tbl_WLC_VHD WHERE VHDID IS NOT NULL)

DECLARE @VHDId uniqueidentifier
DECLARE @VDriveId uniqueidentifier

OPEN custom_cursor
FETCH NEXT FROM custom_cursor INTO @VHDId, @VDriveId

WHILE(@@fetch_status = 0)
BEGIN
if(@VHDId is NOT NULL)
DELETE FROM dbo.tbl_WLC_VDrive
WHERE VDriveId = @VDriveId
FETCH NEXT FROM custom_cursor INTO @VHDId, @VDriveId
END
CLOSE custom_cursor
DEALLOCATE custom_cursor

COMMIT TRANSACTION T1

4. Start the System Center Virtual Machine Manager service again and refresh problem VMs. The VMs should return to a proper reporting state.

More Information

This resolution can also be used for 801 errors when perfoming a Physical to Virtual conversion (P2V). Information on that solution can be found here:

959596 - Description of the System Center Virtual Machine Manager 2008 update to address physical to virtual (P2V) issues (http://support.microsoft.com/kb/959596)

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For the most current version of this article please see the following:

2756886 - Performing an operation in Virtual Machine Manager fails with error 801

J.C. Hornbeck| Knowledge Engineer | Management and Security Division

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