KB: "HostAgentFail (2912); HR: 0x80041001" error when any System Center Virtual Machine Manager activity that involves moving data fails

Here’s some information on a new Knowledge Base article we published. The symptoms of the issue are as follows:

Any Microsoft System Center Virtual Machine Manager (VMM) activity (such as a copy routine) that involves moving data that includes files such as .vhd, .vhdx, and .iso files fails as soon as the job begins to move data.

The following VMM trace example shows a Background Intelligent Transfer Service (BITS) copy job beginning. First, locate the exception (HostAgentFail (2912); HR: 0x80041001) at the bottom of the stack, and then start examining the events before the exception. The first line shows that BITS is starting a copy job: at Microsoft.VirtualManager.Engine.Deployment.BitDeployer.Copy().

timedate,0x09C4,0x0994,4,BitsDeployer.cs,506,0x00000000, Caught Exception,{00000000-0000-0000-0000-000000000000},1,
timedate,0x09C4,0x0994,4,BitsDeployer.cs,506,0x00000000,"Microsoft.Carmine.WSManWrappers.WSManProviderException: An internal error has occurred trying to contact an agent on the Server.Domain.com server.
17993 Ensure the agent is installed and running. Ensure the WS-Management service is installed and running; then restart the agent.
at Microsoft.Carmine.WSManWrappers.ErrorContextParameterHelper.ThrowTranslatedCarmineException(ErrorInfo ei; Exception ex)
at Microsoft.Carmine.WSManWrappers.WsmanAPIWrapper.RetrieveUnderlyingWMIErrorAndThrow(SessionCacheElement sessionElement; COMException ce)
at Microsoft.Carmine.WSManWrappers.WsmanAPIWrapper.Enumerate(String url; String filter; Type type)
at Microsoft.Carmine.WSManWrappers.WSManRequest`1.Enumerate(String url; String wqlQuery)
at Microsoft.VirtualManager.Engine.Deployment.NativeDeploymentUtils.IsBitsRemoteApiAvailable(WSManConnectionParameters connectionParams; BitsRemoteApi remoteApi)
at Microsoft.VirtualManager.Engine.Deployment.LANAcceleratorFactory.GetDeploymentClientJob(WSManConnectionParameters connParams; WSManConnectionParameters remotePeerConnParams; String sourceFileName; String targetFilename; UInt16 port; Boolean privacy; UInt32 flags; String sessionID; Boolean resetJob)
at Microsoft.VirtualManager.Engine.Deployment.BITSDeployer.CreateClientJob(DeploymentFile file; CLIENT_JOB_TYPE clientJobType; WSManConnectionParameters clientConnection; WSManConnectionParameters serverConnection; UInt16 serverTcpPort; Boolean clientPrivacy; Boolean startAfresh)
at Microsoft.VirtualManager.Engine.Deployment.BitDeployer.Copy()

*** Carmine error was: HostAgentFail (2912); HR: 0x80041001

This problem occurs when BITS has a job suspended on the VMM server or the host to which data is being transferred. These jobs must be removed to enable other BITS jobs to run.

For all the details and a resolution, please see the following:

KB2928972 - "HostAgentFail (2912); HR: 0x80041001" error when any System Center Virtual Machine Manager activity that involves moving data fails (http://support.microsoft.com/kb/2928972)

J.C. Hornbeck| Solution Asset PM | Microsoft GBS Management and Security Division

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